Terms and Conditions

The services presented and sold on cafewien.ro are offered by VIENA CAFE S.R.L., tax ID 19158533, trade register no. J2006001599321, registered office at Intr. Arieșului nr. 1, sc. A, ap. 9, Sibiu, jud. Sibiu, Romania, which operates the Cafe Wien restaurant at Piața Huet nr. 4, Sibiu.

Contact: office@cafewien.ro, phone +40 733 223 223.

VIENA CAFE S.R.L. sells directly, in its own name, as the merchant and provider of the services. We do not act as a marketplace, intermediary, distributor or agent. VIENA CAFE S.R.L. also issues the invoice for the services purchased.

The website sells the New Year's Eve Dinner on 31 December 2026, from 19:00 to 24:00, at Cafe Wien, Piața Huet nr. 4, Sibiu. What the package includes (menu, drinks, programme) is described on the New Year's Eve Dinner page.

Tables are booked whole: one or more tables for 2, 4 or 8, depending on the number of guests. If fewer guests come, the price of the table stays the same. For groups that need several tables, we do not guarantee that the tables are next to each other or in the same room. Main course and dessert are chosen at the table on the evening itself. The number of tables is limited; online booking is open until 15 December 2026 or while tables last.

The price is 400 lei per person, everything in the package included. The whole table is paid: 800 lei for a table for 2, 1,600 lei for 4 and 3,200 lei for 8. Prices are in Romanian lei (RON) and include VAT. The open bar includes water, coffee, draught beer, dry white, rosé or red wine by the glass, sparkling wine and lemonade; other drinks are paid separately, at menu prices.

Payment is made in full, online, by card, through NETOPIA Payments. Card details are entered on the secure NETOPIA page and never reach us. The booking is confirmed only once the payment is approved.

We do not ship physical goods. The service is provided at the restaurant, Piața Huet nr. 4, Sibiu, on 31 December 2026, from 19:00 to 24:00.

As soon as the payment is confirmed you receive a booking confirmation by e-mail with your reference number. The invoice is issued by VIENA CAFE S.R.L. and sent to you by e-mail, based on the billing details entered in the form (private person or company).

If you can no longer attend, let us know using the "Withdraw from contract here" function below, at office@cafewien.ro or on +40 733 223 223.

If you cancel, the money is not refunded. Instead you receive a voucher of the same value, to be used at Cafe Wien in a single visit, in January, February or March 2027. The voucher is sent to you by e-mail.

Cancellation with a voucher can be requested until 15 December 2026 inclusive. After that date, and in case of no-show, the amount is not refunded and no voucher is issued.

If we cancel the event, we refund the full amount to the card used for payment.

Under Art. 16(l) of Romanian Government Emergency Ordinance no. 34/2014, the 14-day right of withdrawal does not apply to the New Year's Eve Dinner, as it is a catering and leisure service provided on a fixed date.

You can nevertheless cancel your booking at any time online, using the "Withdraw from contract here" function below (Art. 11¹ of the same ordinance). A cancellation sent this way is handled under "Cancellation" above: the money is not refunded, and you receive a voucher of the same value. The acknowledgement, with the content of your request and the date and time it was sent, is e-mailed to you immediately.

For any complaint, write to us at office@cafewien.ro; we reply within 15 days.

If we cannot reach an agreement, you can contact the Romanian National Authority for Consumer Protection (anpc.ro) or the alternative dispute resolution bodies (ADR — reclamatiisal.anpc.ro).

The data entered when booking is processed according to our Privacy Policy.

These terms are governed by Romanian law. By placing a booking you confirm that you have read and accept them.